By: D. A. Slinkard
“Attitude IS Everything,” we are told. This is such an important business mantra that is used often in the workplace, but ultimately could and should be the approach to how we live our lives every day. What these three words mean holds a different connotation for you than it does me. When you think about these words, I want you to visualize what comes to mind. Whether these images that float in your mind are positive or negative can dictate how you view the world around you.
For myself, I am not the kind of guy where the “glass is half-full” nor is the “glass half-empty.” For me I like to think that my cup overflows with the emotional effects that my attitude has on the world around me on an everyday basis. Let’s face it, the world is full of negativity in which the running joke is the evening news beginning by telling you “Good Evening,” and then proceeding for the next 30 minutes telling you why it’s not.
How we respond to events that happen to us, even if we think they are beyond our control, is actually well within our grasp. If you want to know how your day is going to turn out, then ask yourself one simple question. How is my attitude going to be today?
In the world of business, I see all kinds of attitudes. I see good ones, I see bad ones, and I see ones that I will never soon forget. To make the biggest impact upon yourself, your loved ones, your friends, your neighbors, but most importantly your customers, you must maintain a positive attitude even when the world around you suggests otherwise.
I have found the overall satisfaction of my customers increasing when my attitude exhibits an overwhelmingly positive approach. The saying that “misery loves company” holds no weight in my life, nor should it in yours. If you tend to be the negative person in the room, might I suggest you make some subtle changes. I recommend that you commit yourself to only thinking positively, and withstand any negative thinking that might cross your mind.
I understand that in life it is so much easier to be negative. Negativity requires so much less effort than what it takes to be positive. To my knowledge, there is no medication out there that is designed to make you hate life. There’s plenty out there for you to enjoy life, but none exist to bring you down from your emotional high.
I oftentimes get complimented on my attitude, and from a business perspective I relish in this. When customers notice my positive attitude, I realize they are not receiving this same energy level down the street. Your positive attitude can set you apart from your competition. When your customers feel uplifted by your daily approach, they will want to do business with you. Before you can get to this point though, you are going to have to work on your mindset.
We have all overcome obstacles that have stood in our way. Personally, my father died when I was 15 years old and my mom abandoned me less than 2 years later. I could have been negative. I should have dropped out of high school, gotten mixed up in drugs or become a statistic you read about in the paper. I should have never graduated high school, let alone college. I did, though. All because of my attitude.
Do not get me wrong; there were many lonely nights I found myself crying out to God just asking, “Why me?” For several years I took the victim mentality that I “had it so rough,” but then I realized there are people out there who have it worse than I do. This helped change my way of thinking. Being able to reflect upon the obstacles others faced helped me to realize what I was going through was easy compared to what others were facing.
As you are reading this, I want you to realize that the way you conduct business and your life needs to change today. You can make a difference to your customers, and I urge you to let your positiveness shine through to them. No matter what your definition of attitude has been, I want you to start today by realizing that Attitude IS Everything. Go be the difference you want in the world.
By: D. A. Slinkard
D.A. Slinkard is the manager of the Athens Staples store